Shipping & Returns

🚚 Shipping & Delivery Policy
At Vital Pet Guard, we partner with trusted fulfillment centers in the US and EU to ensure your orders arrive safely and quickly.

📦 Processing Time
Orders are processed within 1–3 business days after payment is received.

🌍 Estimated Delivery Times
Region                             Estimated Delivery
United States                  5–10 business days
United Kingdom             4–8 business days
European Union             5–12 business days

Please note: During peak seasons (holidays, sales), delivery times may be slightly longer.

📦 Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can track your order anytime. We will email you regular updates. 

🔁 Returns & Refunds Policy
We want you (and your pet) to love your purchase. If you're not 100% satisfied, we’re here to help.

✅ Return Eligibility
Returns are accepted within 30 days of delivery.

The item must be unused, in original packaging, and in resellable condition.

📩 How to Initiate a Return
Email us at [support@vitalpetguard.com] with your order number and reason for return.

We’ll send you return instructions and a return shipping address.

Once we receive and inspect the item, we’ll issue your refund within 5–7 business days.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

❌ Non-Returnable Items
Used pet wellness trackers

Gift cards

Custom or personalized items

⚠️ Damaged or Defective Products
If your item arrives damaged or not functioning properly, please contact us within 7 days of delivery. We’ll send a free replacement or issue a full refund.

💬 Questions?
We’re here to help! Contact our friendly support team at [support@vitalpetguard.com] anytime.